FR

Support

For any question or issue, contact us at facturepro@outlook.it.

Frequently asked questions

What does FacturePro do?

FacturePro automatically generates an electronic invoice compliant with the Factur-X (the French hybrid PDF/XML e-invoicing format) format and the EN 16931 (the European e-invoicing semantic standard) specifications for every paid order on your Shopify store, as well as a credit note in case of a refund.

How do I configure my company data?

Go to the "Settings" tab of the application to enter your legal company name, SIREN/SIRET (French business registration numbers), intra-community VAT (TVA) number, legal form, share capital, address and VAT regime.

What happens if an invoice is in error?

The invoice appears with the status "error" in the dashboard, and the reason for the error is indicated. No invoice number is assigned until the error is corrected; you can then complete your settings or contact support.

How does the free quota work?

The free plan lets you generate up to 20 invoices per calendar month and per store (credit notes are never counted toward this quota). Beyond that, upgrade to the Pro plan from the application's pricing page to keep generating invoices without limit.

How do I download the monthly export?

From the "Export" tab, choose the desired month to download a ZIP archive containing the XML files for the month's invoices/credit notes and a CSV summary for your accountant.

How does the VAT exemption regime (franchise en base de TVA) work?

If your store operates under the French VAT exemption regime (franchise en base de TVA), enable the "franchise" regime in the settings: the generated invoices will then show no VAT and will display the corresponding legal notice.